Terms of Service

By using our website (braesthetic.com or any related domain), our services, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

Black Rose Medical Aesthetic provides non-invasive aesthetic treatments, skincare products, and related wellness services in Trinidad & Tobago. All treatments are performed by trained professionals at our clinic located at #20 Henry Pierre Street, Mucurapo Road, Port of Spain.

Treatment results vary by individual. We make no guarantees about specific outcomes and recommend a consultation prior to booking treatments.

Booking: Appointments can be booked through our website, chatbot, or by contacting us directly via WhatsApp. A booking is confirmed only when you receive an email confirmation.

Cancellation Policy:

• Cancellations must be made at least 24 hours before your appointment.
• Late cancellations or no-shows may incur a fee equivalent to 50% of the service price.
• Repeated no-shows may result in a deposit requirement for future bookings.

Rescheduling: We'll do our best to accommodate rescheduling requests when made in advance.

Payment is due at the time of service unless otherwise arranged. We accept:

• Cash
• Debit card
• Credit card
• Bank transfer
• Cheque

For online product purchases, we accept payment via Stripe (credit/debit card), bank transfer, or cash on pickup. All prices are listed in Trinidad & Tobago Dollars (TTD).

Many treatments require accurate health information. By booking, you agree to:

• Disclose any allergies, medical conditions, medications, or relevant health history.
• Inform us if you are pregnant, breastfeeding, or planning to become pregnant.
• Follow pre- and post-treatment care instructions provided by our specialists.
• Notify us immediately if you experience any adverse reactions.

We reserve the right to refuse service if we believe a treatment is not safe or appropriate for you.

Services: Service fees are non-refundable once the treatment has been performed. If you are unsatisfied, please contact us within 7 days so we can address your concerns.

Products: Unopened products may be returned within 14 days of purchase for a full refund. Opened or used products are non-refundable for hygiene reasons.

Defective products: We will replace or refund any product found to be defective upon receipt. Contact us within 48 hours of delivery.

Clients earn 10 loyalty points per appointment booked. Points can be redeemed for discounts on future treatments and products. Loyalty benefits are subject to change and may be modified or discontinued at any time without notice.

All content on this website — including text, graphics, logos, photos, and the Black Rose Medical Aesthetic brand — is owned by us or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.

To the maximum extent permitted by law, Black Rose Medical Aesthetic shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. Our total liability for any claim is limited to the amount you paid for the service in question.

This does not affect your statutory rights as a consumer.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We will notify registered clients of significant changes via email.

These Terms are governed by the laws of Trinidad & Tobago. Any disputes shall be resolved in the courts of Trinidad & Tobago.

For any questions about these Terms, please contact us:

• Email: brmedaesthetic.adm@gmail.com
• WhatsApp: +1 (868) 772-1903
• Address: #20 Henry Pierre Street, Mucurapo Road, Port of Spain, Trinidad & Tobago